Rocket Close Privacy Policy

Last modified: March 30, 2025

Rocket Close, LLC and our subsidiaries (collectively, “Rocket Close,” “us,” “we,” or “our”), operate a website at https://www.rocketclose.com and related webpages, mobile applications, web applications, and portals that link to https://www.rocketclose.com (our “Website(s)”). This Rocket Close Privacy Policy describes how Rocket Close collects, uses, discloses and processes information collected on our Websites or through your online interactions with us (collectively, our "Services"). Please see our Terms of Use which apply to your access and use of the Services.

In some circumstances, we may provide you with additional or supplemental privacy notices to the extent they apply to you because of the products and services you obtain from us or different laws that may apply to you. For more information about state privacy rights that might apply to you, please refer to the Rocket Close State Privacy Rights Notice.

By using the Website or any of our Services, you acknowledge the privacy practices we describe in this Rocket Close Privacy Policy. You also acknowledge that you have read this policy and other policies described.

Contents

Information We Collect
How We Use Your Information
How We Disclose Your Information
Advertising and Analytics
California Shine The Light
Children’s Privacy
Processing Of Information In The United States and Other Countries
Your Choices
Security Policy
Data Retention
Change of Control; Compliance with Law
Changes To This Policy
Contact Information

Information We Collect

Information You Provide

We collect information you provide to us. For example, we may collect information from you in connection with obtaining title, appraisal, settlement, and/or related services for residential or commercial real property transactions or loan transactions.

The specific information we collect depends on the context in which you provide it, and could include:

• Full name
• Email address
• Residential, business and/or mailing address
• Phone number
• Information related to your job title and the company you work for
• Time zone information
• Commercial data including: specific details about your loan and subject property, estimated value and tax information; loan information; Social Security Number; credit card number, bank and account number and other financial information based upon the types of services being provided.
• Any other information you choose to provide

Information We Automatically Collect

We automatically collect certain information about your interactions with us or our Services, including:

• Transactional Information: When you complete a transaction, we collect information about the transaction, such as product or service details, financial details and the date and location of the transaction.
• Device and Usage Information: We collect information about how you access our Website and Services, including data about the device and network you use, such as hardware model, operating system version, mobile network, IP address, unique device identifiers and device regional and language settings, browser type, and app version. We also collect information about your activity on our Website and Services, such as access times, pages viewed, links clicked, products and services considered, and the page you visited before navigating to our Website or Services.
• Location Information: In accordance with your device permissions, we may collect information about the precise location of your device. You may stop the collection of precise location information at any time (see the Your Choices section below for details).
• Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies collect information about your interactions with the Services.
• Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and which emails and advertisements you view, authenticate users, reconstruct or observe activity relating to a session or by a user for troubleshooting, issue resolution, and other purposes, and count visits to our websites.
• Web beacons (also known as "pixel tags" or "clear GIFs") are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. In our mobile apps, we may also use technologies that are not browser-based like cookies.
• You have the option to reject or disable certain types of cookies and other tracking technologies through the settings menu on your browser. Disabling or rejecting certain types of cookies may impact the Services.

Information We Collect From Other Sources

We obtain information from third-party sources in certain situations. For example, we may collect information about you from service providers, data brokers, and identity or other verification services.
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The information we receive from such third parties varies depending on the information made available by those entities. Examples of the types of information we receive include property details, judgement details, and other information about your property or ownership.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or city or postal code or infer that you are looking to purchase certain products based on information you provide to us and your browsing behavior and past purchases.

How We Use Your Information

We use the information we collect to provide our Services to you.

Other Reasons to Collect Information

We also use the information we collect to:

• Fulfill or deliver the services you requested, including completing a request to contact, service or product provided by our Websites
• Provide, maintain, improve and develop new products, services and features, including debugging and repairing errors in our Services
• Personalize your experience with us
• Send you technical notices, security alerts, support messages and other transactional or relationship messages, including responding to your inquiries and comments
• Communicate with you about products, services, and events offered by Rocket Close and provide news and information that we think will interest you. See the Your Choices section below for information about how to opt out of these communications at any time
• Monitor and analyze trends, usage, and activities in connection with our products and services
• Personalize the advertisements you see on third-party platforms and websites. For more information, see the Advertising and Analytics section below
• Facilitate contests, sweepstakes and promotions, and process and deliver entries and rewards
• Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, and help protect the rights and property of Rocket Close and others
• Comply with our legal and financial obligations
• Create de-identified, anonymized or aggregated information
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including billing and collection
• Evaluate response rates to our email or text messages and to determine what links are most useful to our customer base.
• Carry out any other purpose described to you at the time the information was collected

How We Disclose Your Information

Sharing Information

Rocket Close may share your information with our subsidiaries, affiliates, and other third parties. For example, we share, or may share, your information:

• With vendors, service providers and consultants that access personal information to perform services for us, such as companies that assist us with call center/directory services
• For regulatory reporting purposes and capturing performance metrics
• If we believe (1) that your actions are inconsistent with our user agreements or policies, (2) that you have violated the law, or (3) it's necessary to protect the rights, property and safety of Rocket Close, our users, the public or others
• In connection with, or during negotiations concerning, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and/or
• With your consent or at your direction

We also share aggregated or de-identified information that cannot reasonably be used to identify you.

Advertising and Analytics

We share personal information to allow others to provide analytics services and serve advertisements across the web. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked and conversion information.

This information may be used by Rocket Close and others to, among other things, analyze and track data, reconstruct or observe activity relating to a session, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity.

Certain[BR1]  state privacy laws provide their residents with rights relating to submitting a direct opt-out for the sharing of personal information for purposes of cross-contextual, or interest-based, advertising. For more information on state-specific privacy rights, please refer to the Rocket Close State Privacy Rights Notice.

Customer Feedback and User Generated Content

You may give us input that we will use to make improvements on our Websites and to our Services. Any communication or material you give to us or transmit or post to this Website, by email, via a customer feedback form, or otherwise, may be used by us and our affiliates for any purpose, including without limitation reproduction, disclosure, transmission, publication, broadcast and posting. We are free to use any ideas, concepts, know-how or techniques contained in any communication or material that you give to us or send to our Websites for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

Social Media and Third-Party Website Security and Privacy Policies

Rocket Close currently has presence on social media to connect with and market to the public and to Rocket Close’s current and potential customers. Your activity on third-party websites is governed by the security and privacy policies of each third-party website. Users of third-party websites often share information with the general public, user community and/or the third-party operating the third-party website, which may use this information in a variety of ways. Consequently, you should review the privacy policies of the third-party website before using it and ensure that you understand how this information may be used. You may be able to adjust privacy settings on your accounts on any third-party website or application to match your preferences. The information posted on or directed at Rocket Close through social media is generally available to the public. It is a best practice to not include information you want to keep private or any other sensitive personal information in your social media activity, comments or responses. This information may be archived independently on, and retention of such information is governed by, the third-party website and that third-party’s privacy policy.

California Shine The Light

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you're a California resident and would like to make such a request, please call us at (888) 848-5355.

Children's Privacy

Rocket Close products are not intended for children. We don't direct our Services to children under 13, or knowingly attempt to solicit or receive information from children.

Processing Of Information In The United States and Other Countries

Rocket Close is headquartered in the United States, and we offer goods and services to consumers in the United States. We have operations and vendors in the United States and other countries. Therefore, we and those that perform work for us may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction.

Your Choices

Account Information

You may update and correct certain information, or delete your information, by emailing us at RocketCloseLegalandCompliance@RocketClose.com or calling us at (888) 848-5355.Please note that we may retain certain information as required by law or for our legitimate business purposes. For more information on state-specific privacy rights, please refer to the Rocket Close State Privacy Rights Notice.

Do Not Track SIgnals

You maybe using an Internet browser that can communicate your privacy preferences to the website, including requests not to track your usage and browsing history. Our Websites are configured to recognize to these signals. Certain state privacy laws provide their residents with rights relating to submitting a direct opt-out for the sharing of personal information. For more information on state-specific privacy rights, please refer to our State Privacy Rights Notice.

Security Policy

We use industry-recognized security safeguards to protect your data. We secure all data that is sent to us to protect it from loss, misuse and unauthorized changes, but remember that no security measures can protect all data 100% of the time.

We also have carefully developed security policies and procedures. Our security measures are reviewed on a regular basis by both our internal team members and external security and audit specialists.

We hold our team members responsible for keeping your data safe. Here are some ways we do that:

• We require all team members to take regular training and sign a written statement acknowledging their compliance with our security protocols.
• We have role-based access for our team members and practice least privileged principles.
• We enforce strict password protocols.
• We require authentication before team members use, view, or change information.
• We have clean-desk and data handling protocols.

Data Retention

We retain your information for as long as necessary in accordance with the purpose for which it was collected for, our business needs, and our legal and regulatory obligations. When disposing your information, Rocket Close follows a deletion process that ensures the safe and secure removal of the data from our systems.

Change of Control; Compliance with Law

Changes to This Policy

We may change this Rocket Close Privacy Policy from time to time. If we make changes, we'll notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice, such as adding a statement to our website or sending you a notification. We encourage you to review this policy regularly to stay informed about our information practices and the choices available to you.

Contact Information

We provide multiple methods for you to contact us with questions regarding your data, our Privacy Policy, other online privacy statements, our information practices or other aspects of privacy on our Websites. You can also contact us to update your communication preferences or opt-out of certain communication methods. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns.

By phone: (888) 848-5355
By email: PrivacyPolicy@RocketClose.com
By Mail: Rocket Close, LLC
Attn: Legal and Compliance/Privacy Policy
662 Woodward Avenue
Detroit, MI 48226

Please include your phone number when contacting us by mail so that we can promptly fulfill your request

Your State Privacy Rights

Depending on your state of residence, state privacy law may provide you with specific privacy rights. You can learn more about state-specific privacy rights at the Rocket Close State Privacy Rights Notice. To make a request to exercise state-specific privacy rights, please contact us.